b22 bulb Privacy Policy
Learn in detail about our commitment and practices regarding the collection, use, and protection of your personal information.
Introduction and Scope
This privacy policy applies to the b22 bulb platform and all services included within it. By using our website or registering an account, you are agreeing to the terms described in this policy. This policy may be updated from time to time, so we encourage you to review it periodically.
b22 bulb operates a reliable online entertainment platform for Bangladeshi users. We believe that proper management of personal information is the foundation of mutual trust between us and our members. This policy is designed to ensure transparency regarding your information.
Our Terms and Conditions and this privacy policy work as complementary documents to each other — reading both together gives you a complete understanding of the framework for using the platform.
What Information We Collect
b22 bulb may collect your information in various ways. The main categories are listed below:
2.1 Information Provided at Registration
- Full name and date of birth
- Email address and mobile number
- Username and password chosen by the user (stored in encrypted form)
- National ID card or other identity verification documents (as part of the KYC process)
- Payment method details — such as bKash, Nagad, or Rocket account numbers
2.2 Information Collected Automatically During Use
- IP address and device information
- Browser type and operating system
- Which pages were visited on the platform and how long was spent on them
- Information obtained through cookies and similar tracking technologies
- Transaction history — deposits, withdrawals, and gameplay activity
2.3 Information Received Through Communications
If you contact our support team via live chat or email, the content of that conversation may also be stored — in the interest of improving service quality and resolving disputes.
Purpose of Using Information
b22 bulb uses your information only for specific and legitimate purposes. The main purposes are outlined below:
- Account Management: The information provided is essential for creating, verifying, and managing your account. Transactions above a certain limit cannot be processed without completing identity verification (KYC).
- Transaction Processing: Relevant financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
- Security and Fraud Prevention: Behavioral data is analyzed to detect and prevent unauthorized access, money laundering, and other illegal activities.
- Service Improvement: Collected information is used to make the user experience simpler and more convenient.
- Responsible Gaming: To identify unusual gaming patterns and take protective measures where necessary. You can learn more about this by reading our detailed guidelines on responsible gaming.
- Communication: To deliver important policy changes, security notices, and service updates to you.
Disclosure of Information and Third Parties
b22 bulb does not sell or rent your personal information to third parties for commercial purposes. However, limited disclosure may be necessary in certain circumstances:
4.1 Service Provider Partners
Necessary information may be shared with trusted partners who provide payment processing, identity verification, and technical services. These partners are required to use the information only for the designated purpose and they comply with b22 bulb's privacy standards.
4.2 Legal Obligations
Information may be disclosed in accordance with applicable laws of Bangladesh, court orders, or valid requests from government authorities. In such cases, only the minimum necessary information is provided.
4.3 Business Restructuring
In the event of a company merger, acquisition, or asset transfer, user information may be transferred. However, in that case the new authority will also be committed to maintaining standards similar to this privacy policy.
4.4 Game Studios and Technology Providers
Our platform uses software from Evolution, Pragmatic Play Live, and other game studios. These studios may process certain technical data (such as session IDs) for the purpose of running games, but directly identifiable personal information is not sent to them.
Cookies and Tracking Technologies
The b22 bulb website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of the site.
5.1 Types of Cookies
- Essential Cookies: Necessary for maintaining login sessions and ensuring security. Disabling these will prevent the site from working properly.
- Functional Cookies: Remember your preferred language and settings so you do not have to configure them again each time.
- Analytical Cookies: Collect anonymous statistics to understand which parts of the site receive the most time.
5.2 Controlling Cookies
You can limit or disable cookies from your browser settings. However, disabling essential cookies may disrupt some core functions, including logging into your account.
Data Security Measures
b22 bulb applies industry-standard technical and organizational measures to secure your information:
- SSL Encryption: All data transmitted between your browser and our servers is encrypted using SSL technology.
- Password Hashing: Your password is never stored directly — it is stored as a strong cryptographic hash.
- Access Control: Only authorized staff can view personal information on a need-to-know basis. All access is logged.
- Security Monitoring: Systems are under continuous monitoring and measures are in place to immediately identify suspicious activity.
- OTP Verification: Identity is confirmed via one-time password (OTP) for sensitive operations.
Please keep in mind that no one can guarantee complete security when transmitting data over the internet. You also bear some responsibility for keeping your password and account details confidential.
Data Retention Period
b22 bulb retains your information only for as long as necessary. Generally:
- Information for active accounts is retained until the account is closed.
- After an account is closed, financial transaction records are kept for a defined period to meet applicable legal obligations.
- Information used for notifications and promotional communications is deleted when you withdraw your consent.
- Information related to fraud or dispute investigations may be retained until the investigation is complete.
User Rights
As a member of the b22 bulb platform, you have several rights over your own information:
8.1 Right to Access Information
You may request to know what information we hold about you. After verification, we will make every effort to provide it within a reasonable time.
8.2 Right to Correct Information
If there is any error or incompleteness in your stored information, you may request a correction. Some information can be changed directly from the profile section of your account.
8.3 Right to Delete Information
In certain circumstances you may request that your information be deleted. However, due to legal obligations or ongoing investigations, it may not be possible to delete all information immediately.
8.4 Right to Opt Out of Promotional Communications
If you do not wish to receive promotional emails or notifications, you may withdraw your consent at any time. This does not apply to important service-related notices.
To exercise these rights, please contact our support team. You can also visit the Frequently Asked Questions (FAQ) section for answers to common queries.
Protection of Minors' Information
b22 bulb strictly does not permit anyone under the age of 21 to register. Age is verified at the time of registration to enforce the 21+ age requirement. If it becomes known that an account belongs to a minor, that account will be closed immediately, the associated information will be deleted, and arrangements will be made to return any deposits.
If a guardian believes their minor child is using this platform, please contact us immediately.
Third-Party Links and Services
The b22 bulb platform may contain links leading to third-party websites. For example, when redirected to a payment gateway service, that service's own privacy policy will apply, not b22 bulb's. We are not responsible for the data collection and usage practices of third parties.
To learn more about who we are, our goals, and our services in detail, visit the About Us page.
Policy Changes and Contact
b22 bulb may update this privacy policy from time to time due to changes in services, legal requirements, or technical developments. For significant changes, advance notice will be sent to the registered email address.
If you continue using the platform after the notice, you will be considered to have agreed to the updated policy. We recommend visiting this page regularly to see the latest version.
Contact Us
If you have any questions or concerns about this privacy policy, our support team is ready to help:
Email: [email protected]
Live Chat: Contact us directly through the chat button on the website — support is available 24/7 in Bengali and English.
This privacy policy applies only to the b22 bulb platform and is a legally binding document. In the event of any dispute, applicable Bangladeshi law and jurisdiction will be followed.