b22 bulb Terms and Conditions

1.1 Scope of Document

These terms and conditions ("Terms") apply to the website, mobile application, and all associated digital platforms operated by b22 bulb. All transactions related to casino games, sports betting, bonuses, and payments are covered under these Terms. Where separate conditions exist for a specific promotion or game category, those conditions are considered supplementary to these main Terms.

1.2 User Consent

By accessing the platform, registering, or completing any financial transaction, the user agrees to these Terms. If you object to any condition, please refrain from using the service. b22 bulb reserves the right to amend these Terms at any time, and continued use of the platform after any change will be taken as acceptance of the updated Terms.

1.3 Age Restriction

All services on b22 bulb are available only to persons aged 21 or older. Providing a false age at registration is considered a serious breach and will result in the immediate closure of the account. Participation by minors in any gambling-related activity is strictly prohibited.

2.1 Registration Requirements

Each user may open only one account. If the same person operates multiple accounts, all accounts will be permanently closed and the associated balances may be forfeited. The name, mobile number, date of birth, and other information provided at registration must be accurate and current.

• Full legal name must be entered correctly.
• OTP verification must be completed using an active mobile number.
• The payment method used must be registered in the account holder's own name.
• Participation in identity verification (KYC) may be required in the future.

2.2 Account Security

Keeping the account password and login details completely confidential is the user's own responsibility. Sharing this information with anyone else or allowing others to use the account is prohibited. If you suspect unauthorised access, contact our support team immediately. b22 bulb will not be responsible for any loss resulting from password sharing.

2.3 Account Closure

Users may request account closure at any time via live chat. b22 bulb may suspend or close an account for the following reasons:

• Serious breach of the Terms
• Suspected fraudulent or deceptive activity
• Operating multiple accounts
• Providing false identity or information
• Bonus abuse

3.1 Deposit Methods and Limits

b22 bulb currently accepts deposits via bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount is ৳200. Deposits must be made only from a payment account held in the name of the account holder. Use of payment methods belonging to a third party is not acceptable.

3.2 Withdrawal Conditions

The minimum withdrawal amount is ৳500. Withdrawals are generally processed within 5 to 30 minutes. The withdrawal payment method must be consistent with the method used for deposits. Completing the specified wagering requirements is mandatory before bonus balance can be withdrawn.

• Withdrawal requests may be declined if active bonus wagering has not been completed.
• Large withdrawals from unverified accounts may be delayed.
• Withdrawals may be put on hold during an investigation into suspected activity.

3.3 Payment Security

All financial transactions on b22 bulb are secured with SSL encryption. Payment information is not shared with third parties. Our Privacy Policy explains in detail how your financial and personal information is stored and used.

4.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳10,000. The wagering requirement for this bonus is 20 times the bonus amount. For example: a deposit of ৳1,000 adds a bonus of ৳1,200, bringing the total balance to ৳2,200, and wagering of ৳1,200 × 20 = ৳24,000 must be completed before withdrawal. The bonus is not given as cash — it cannot be withdrawn until the specified conditions are met.

4.2 Reload and Other Bonuses

The applicable conditions for the weekly reload bonus, slots festival bonus, weekend special bonus, and other promotions are listed separately on the relevant promotion page. These conditions are also considered part of these main Terms. Once a bonus is activated, it cannot be cancelled.

4.3 Bonus Abuse

If a user places bets strategically to take advantage of bonuses, uses multiple accounts, or abuses the bonus system in any other way, b22 bulb reserves the right to withdraw the bonus and close the account. Bonuses are provided for the purpose of fair play only.

5.1 Permitted Activities

All games offered on the b22 bulb platform are intended to be played fairly. Users may use casino games, sports betting, and other available services as regular players.

5.2 Prohibited Activities

The following activities are strictly prohibited:

• Using any software, bot, or automated method to play games
• Attempting unauthorised access to game code or servers
• Coordinating with other players to gain a strategic advantage (collusion)
• Money laundering or conducting any illegal financial activity
• Intentionally exploiting any technical error on the platform
• Creating accounts using a false identity

5.3 Technical Errors

b22 bulb reserves the right to void any abnormal outcome (including unusually large winnings) caused by server outages, network issues, or software errors, and to reverse the associated transactions. In such situations, please contact the support team.

6.1 VIP Levels

The b22 bulb VIP programme has three levels — Bronze, Silver, and Gold. Advancement to a higher level depends on the user's activity and contribution on the platform. The weekly cashback rate differs at each level — up to 0.4% at Bronze, 0.8% at Silver, and 1.2% at Gold, based on weekly net losses.

6.2 Cashback Calculation

Weekly cashback is calculated on net losses, which is total losses minus total winnings for that week. For example: if a Silver member's net loss in one week is ৳20,000, the cashback will be ৳20,000 × 0.8% = ৳160. Cashback applies only when there is a net loss; no cashback is given in a week with a net gain.

6.3 Changes to VIP Benefits

b22 bulb may change the conditions, cashback rates, or benefits of the VIP programme at any time. Members will be notified of changes within a reasonable period. VIP benefits are non-transferable and cannot be converted to cash.

7.1 Setting Self-Limits

b22 bulb provides users with the option to set limits. Users may request deposit limits, bet limits, or a break. Keeping one's own gaming in check is every user's personal responsibility. Detailed information on this is available in our Responsible Gaming Guide.

7.2 Self-Exclusion

If a user feels their gaming habits are getting out of control, they may apply for temporary or permanent self-exclusion at any time via 24/7 live chat. While self-exclusion is active, access to the account will be blocked and no bonus offers will be sent.

7.3 Protection of Minors

b22 bulb takes steps to prevent minors (under 21) from participating in gambling-related activities. Age verification is mandatory at account registration. b22 bulb reserves the right to investigate any activity where identity fraud is suspected during registration.

8.1 Ownership

All content displayed on the b22 bulb platform — including logos, designs, text, graphics, software, and databases — is the intellectual property of b22 bulb or its authorised partners. Reproducing, distributing, or using any part of this content for commercial purposes without prior written permission is prohibited.

8.2 User Content

If a user submits any comment, review, or information on the platform, b22 bulb reserves the right to use it for any purpose. The user confirms that submitted content does not infringe any third-party copyright and does not contain any objectionable material.

9.1 Service Availability

b22 bulb aims to provide uninterrupted service, but temporary disruptions may occur due to maintenance, technical issues, or unforeseen circumstances. b22 bulb will not be liable for any financial loss to users arising from such disruptions, unless the loss is proven to be directly caused by b22 bulb's own negligence.

9.2 Third-Party Software

The platform uses software from third-party game providers (such as Pragmatic Play, PG Soft, JILI, Evolution). b22 bulb will not be directly liable for technical errors or disruptions in this software. However, b22 bulb is committed to assisting users in the event of such issues.

9.3 Risk of Loss

Gambling and betting inherently carry financial risk. Users who participate on the b22 bulb platform invest money at their own risk. Always wager only what you can afford to lose without affecting your daily life.

10.1 Data Collection and Use

b22 bulb collects and processes users' personal information solely for the purposes of providing services, ensuring security, and meeting legal obligations. Full details on data protection, use, and user rights are available in our separate Privacy Policy document. The Privacy Policy is effective together with these Terms.

10.2 Cookie Policy

Cookies are used on the b22 bulb website to improve platform performance and personalise the user experience. By using the site, the user consents to the use of necessary cookies. Cookies can be managed through browser settings, though some features may become limited as a result.

11.1 How to Submit a Complaint

If a user is dissatisfied with any transaction, game result, or quality of service, they may submit a complaint via 24/7 live chat or email. The complaint must clearly state the user's account ID, the date and time of the incident, and a detailed description of the issue. b22 bulb is committed to responding to complaints within a reasonable time.

11.2 Final Decision

Decisions made by the b22 bulb technical team following an investigation into game results or technical matters will be considered final. Relevant logs and data are reviewed during the investigation. For answers to general questions, please visit our FAQ section, where solutions to many common issues can be found.

12.1 Right to Amend

b22 bulb reserves the right to amend, expand, or remove any part of these terms and conditions at any time without prior notice. A notice will be posted on the platform for significant changes. The latest version of the Terms will always be available on this page.

12.2 Severability

If any part of these Terms is found to be legally unenforceable, the remaining conditions will remain fully effective. The nearest enforceable provision will apply in place of the unenforceable part.

12.3 Contact

For any questions or clarifications regarding these Terms, please contact our support team. Support is available in both Bengali and English, 24/7. For email contact: [email protected]